@sorena
21st May 2017, 18:07
TROUBLE CODES
Trouble codes
Contents
Remark
Trouble detection
F1
03
Console finisher paddle motor trouble
With Console Finisher installed
PCU
06
Console finisher slide motor trouble
With Console Finisher installed
PCU
10
Console finisher stapler motor trouble
With Console Finisher installed
PCU
11
Console finisher bundle exit motor trouble
With Console Finisher installed
PCU
15
Console finisher lift motor trouble
With Console Finisher installed
PCU
19
Console finisher alignment motor trouble FRONT
With Console Finisher installed
PCU
20
Console finisher alignment motor trouble
With Console Finisher installed
PCU
30
Console finisher communication trouble
With Console Finisher installed
PCU
31
Console finisher fold sensor trouble
With Console Finisher installed
PCU
32
Console finisher punch unit communication trouble
With Console Finisher installed
PCU
33
Console finisher punch side register motor trouble
With Console Finisher installed
PCU
34
Console finisher punch motor trouble
With Console Finisher installed
PCU
35
Console finisher punch side register sensor trouble
With Console Finisher installed
PCU
36
Console finisher punch timing sensor trouble
With Console Finisher installed
PCU
37
Console finisher backup RAM trouble
With Console Finisher installed
PCU
38
Console finisher punch backup RAM trouble
With Console Finisher installed
PCU
81
Console finisher transport motor trouble
With Console Finisher installed
PCU
F2
00
شارپ ar450-ar350 تونر concentration sensor open
PCU
02
شارپ ar450-ar350 تونر supply abnormality
PCU
04
Improper cartridge
(Destination error, life cycle error)
PCU
05
CRUM error
PCU
39
Process thermistor breakdown
PCU
F3
12
Tray 1 lift-p trouble
PCU
22
Tray 2 lift-up trouble (Multi-purpose tray)
Multi-purpose tray
PCU
1.
Trouble codes list
Trouble codes
Contents
Remark
Trouble detection
F6
00
FAX board communication trouble
When the Fax board is installed
ICU
01
FAX expansion Flash Rom abnormality
When the Fax board is installed
ICU
04
FAX MODEM operation abnormality
When the Fax board is installed
FAX
F7
01
FAX board EEPROM read/write error
When the Fax board is installed
FAX
H2
00
Thermistor open (HL1)
PCU
01
Thermistor open (HL2)
PCU
H3
00
Heat roller high temperature detection (HL1)
PCU
01
Heat roller high temperature detection (HL2)
PCU
H4
00
Heat roller low temperature detection (HL1)
PCU
01
Heat roller low temperature detection (HL2)
PCU
H5
01
5-time continuous POD1 not-reaching JAM detection
PCU
L1
00
Scanner feed trouble
When the scanner is installed
SCANNER
L3
00
Scanner return trouble
When the scanner is installed
SCANNER
L4
01
main motor lock detection
PCU
02
Drum motor lock detection
PCU
L6
10
Polygon motor lock detection
PCU
L8
01
No full-wave signal
PCU
02
Full-wave signal width abnormality
PCU
U6
00
Desk/LCC communication trouble
With Paper feed desk installed
PCU
01
Desk/LCC1CS lift-up trouble
(Multi-purpose tray)
With Paper feed desk installed
PCU
02
Desk2 CS lift-up trouble/LCC1 lift-up trouble
With Paper feed desk installed
PCU
03
Desk3 CS lift-up trouble/LCC2 lift-up trouble
With Paper feed desk installed
PCU
10
Desk/LCC transport motor trouble
With Paper feed desk installed
PCU
EE
EL
Auto developer adjustment trouble (Over-شارپ ar450-ar350 تونر)
Only during
DIAG
PCU
EU
Auto developer adjustment trouble (Under-شارپ ar450-ar350 تونر)
Only during
DIAG
PCU
F9
02
Centro port check error
Controller
03
NIC port check error
Controller
U1
01
FAX Battery abnormality
With FAX board installed
Controller
02
RTC read abnormality (common with FAX, on ICU PWB)
When the Fax board is installed
ICU
Trouble codes
Contents
Remark
Trouble detection
U2
00
EEPROM read/write error ( Controller )
Controller
11
Counter check sum error ( Controller EEPROM )
Controller
12
Adjustment value check sum error (Controller EEPROM)
Controller
80
Scanner section EEPROM read/write error
When the scanner is installed
SCANNER
81
Scanner section memory sum check error
When the scanner is installed
SCANNER
90
PCU section EEPROM read/ write error
PCU
91
PCU section memory sum check error
PCU
U7
00
PC/MODEM communication error
Controller
PF
--
RIC copy inhibit command reception
Controller
CH
--
Door open (CH ON)
PCU
00
No developer cartridge
PCU
01
No شارپ ar450-ar350 تونر cartridge
PCU
--
--
Auditor not ready
Controller
PC
--
Personal counter not installed
Controller
MAIN
SUB
C1
00
Content
MC trouble
Detail
Main charger output abnormality
( Output open )
Trouble signal is outputted from the high voltage transformer.
Cause
The main charger is not installed properly.
The main charger is not assembled properly. Disconnection of connector of high voltage transformer.
High voltage harness disconnection or breakage.
Check and remedy
Use the diag mode or DIAG to check the main charger output.
Check for disconnection of the main charger.
Replace the high voltage unit.
E6
10
Content
CIS shading trouble (Black correction)
Details
The CIS black scan level is abnormal when the lamp is off.
Cause
Abnormal harness installation to CIS unit
CIS unit abnormality
Scanner PWB abnormality
Check &
Remedy
Check CIS unit harness.
Check CIS unit.
Check scanner PWB.
2.
Details of trouble codes
MAIN
SUB
E6
11
Content
CSI shading trouble (White correction)
Details
The CIS white reference plate scan level is abnormal when the lamp is on.
Cause
Abnormal harness installation to CIS unit Dirt on the white reference plate.
CIS lighting error
CIS unit installation trouble
CIS unit abnormality
Scanner PWB abnormality
Check &
Remedy
Clean the white reference plate.
Check CIS light quantity (SIM 5-3) and lighting.
Check CIS unit harness.
Check scanner PWB.
14
Content
CIS communication trouble
Details
Communication trouble (clock sync) between scanner PWB and CIS-ASIC
Cause
Abnormal harness installation to CIS unit
CIS unit abnormality
Scanner PWB abnormality
Check &
Remedy
Check CIS unit harness.
Check CIS unit.
Check scanner PWB.
E7
02
Content
Laser trouble
Detail
BD signal from LSU is kept OFF, or ON.
Cause
The connector of LSU or the harness in LSU is disconnected or broken.
The polygon motor does not rotate normally. The laser home position sensor in LSU is shifted.
The proper voltage is not supplied to the power line for laser.
Laser emitting diode trouble
PCU PWB trouble
Controller PWB trouble
Check and remedy
Check for disconnection of the LSU connector.
Use DIAG (SIM 61-1) to check LSU operation.
Check that the polygon motor rotates normally or not.
Check light emission of laser emitting diode.
Replace the LSU unit.
Replace the PCU PWB.
Replace the Controller PWB.
03
Content
HDD trouble
Detail
HDD does not operate properly in the machine with HDD installed.
Cause
HDD is not installed properly to the Controller
PWB.
HDD does not operate properly in the Controller PWB.
Controller PWB trouble
Check and remedy
Check installation of HDD to the Controller
PWB.
Check connection of the harness of HDD to the Controller PWB.
Use DIAG (SIM 62-2, -3) to check read/write of HDD.
Replace HDD.
Replace Controller PWB.
MAIN
SUB
E7
06
Content
Decode error trouble
Detail
A decode error occurs during making of an image.
Cause
Data error during input from PCI to PM.
PM trouble
Data error during image compression/ transfer.
Controller PWB abnormality
Check and remedy
Check insertion of the PWB. (PCI bus) If the error occurred in a FAX job, check installation of the FAX PWB.
For the other cases, check the Controller PWB.
Replace the Controller PWB.
10
Content
Shading trouble (Black correction)
Details
CCD black scan level abnormality when the copy lamp is off.
Cause
Abnormal installation of flat cable to CCD unit.
CCD unit abnormality
Scanner PWB abnormality
Check &
Remedy
Check installation of CCD unit flat cable.
Check CCD unit.
Check scanner PWB.
11
Content
Shading trouble (White correction)
Details
CCD white reference plate scan level abnormality when the copy lamp is ON.
Cause
Abnormal installation of flat cable to CCD unit.
Dirt on mirror, lens, white reference plate
Copy lamp lighting abnormality
Abnormal installation of CCD unit
CCD unit abnormality
Scanner PWB abnormality
Check &
Remedy
Clean mirror, lens, and white reference plate. Check copy lamp light quantity (SIM 5-3) and lighting.
Check CCD unit.
Check scanner PWB.
14
Content
CCD communication trouble
Details
Communication trouble (clock sync) between scanner PWB and CCD-ASIC
Cause
Abnormal installation of harness to CCD unit
CCD unit abnormality
Scanner PWB abnormality
Check &
Remedy
Check CCD unit harness.
Check CCD unit.
Check scanner PWB.
50
Content
LSU connection trouble
Detail
An LSU which does not conform to the machine is installed.
Cause
PCU PWB trouble LSU trouble
Check and remedy
Check LSU PWB. Check PCU PWB.
Check connection of the connector and the harness between PCU and LSU.
MAIN
SUB
MAIN
SUB
E7
80
Content
Communication trouble (ICU detection) between ICU and scanner
F1
19
Content
Finisher (AR-FN6) front alignment motor trouble
Details
Communication establishment error/Fleming/ Parity/Protocol error
Detail
Front alignment motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Cause
Defective connection of slave unit PWB connector
Defective harness between slave unit PWB and ICU PWB
Slave unit PWB mother board connector pin breakage
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
20
Content
Finisher (AR-FN6) rear alignment motor trouble
Check &
Remedy
Check connector and harness of slave unit PWB and ICU PWB.
Check grounding of machine.
Detail
Rear alignment motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
90
Content
PCU communication trouble
Details
Cause
Check &
Remedy
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
F1
00
Content
Finisher (AR-FN6) communication trouble
80
Content
Finisher (AR-FN6) power abnormality
Detail
Communication cable test error after turning on the power or exiting from DIAG. Communication error with the finisher
Detail
The 24V power is not supplied to the finisher PWB.
Cause
Improper connection or disconnection of
connector and harness
Finisher control PWB trouble
Power unit trouble
Cause
Improper connection or disconnection of connectors and harness between the machine and the finisher. Finisher control PWB trouble
Control PWB (PCU) trouble
Malfunction by noises
Check and remedy
Use DIAG (SIM3-2) to check the sensor.
87
Content
Finisher (AR-FN6) staple rotation motor trouble
Check and remedy
Canceled by turning OFF/ON the power. Check connectors and harness in the communication line.
Replace the finisher control PWB or PCU
PWB.
Detail
Front staple rotation motor trouble
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Finisher control PWB trouble
08
Content
Finisher (AR-FN6) staple shift motor trouble
Detail
Staple motor drive trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Finisher control PWB trouble
F1
00
Content
Mail-bin stacker (AR-MS1) communication trouble
Detail
Communication cable test error after turning on the power or exiting from DIAG. Communication error with the Mail-bin stacker.
Check and remedy
Use DIAG (SIM3-3) to check operations of the staple motor.
10
Content
Finisher (AR-FN6) stapler motor trouble
Detail
Stapler motor operation abnormality
Cause
Improper connection or disconnection of connector and harness between the machine and the Mail-bin stacker.
Mail-bin stacker control PWB trouble
Control PWB (PCU) trouble
Malfunction by noises
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
Check and remedy
Canceled by turning OFF/ON the power. Check harness and connector in the communication line.
Replace the Mail-bin stacker PWB or PCU
PWB.
11
Content
Finisher (AR-FN6) bundle exit motor trouble
Detail
Bundle exit motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
02
Content
Mail-bin stacker (AR-MS1) transport motor abnormality
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
Detail
Transport motor trouble
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Mail-bin stacker control PWB trouble
15
Content
Finisher (AR-FN6) lift motor trouble
Detail
Lift motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-21) to check the transport motor operation.
MAIN
SUB
F1
19
Content
Console finisher (AR-FN7) front alignment motor trouble
Detail
Front alignment motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
20
Content
Console finisher (AR-FN7) rear alignment motor trouble
Detail
Rear alignment motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
30
Content
Console finisher (AR-FN7) communication trouble
Detail
Communication cable test error after turning on the power or exiting from DIAG. Communication error with the console finisher
Cause
Improper connection or disconnection of connector and harness between the machine and the console finisher.
Console finisher control PWB trouble
Control PWB (PCU) trouble
Malfunction by noises
Check and remedy
Canceled by turning OFF/ON the power. Check connectors and harness in the communication line.
Replace the console finisher control PWB or PCU PWB.
31
Content
Console finisher (AR-FN7) fold sensor trouble
Detail
Sensor input value abnormality
Cause
Sensor breakage harness breakage
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-2) to check the sensor operation.
32
Content
Communication trouble between the console finisher (AR-FN7) and the punch unit (AR-PN1).
Detail
Communication err between the console finisher and the punch unit.
Cause
Improper connection or disconnection of connector and harness between the console finisher and the punch unit.
Console finisher control PWB trouble
Control PWB (PCU) trouble
Malfunction by noise
Check and remedy
Canceled by turning OFF/ON the power. Check connectors and harness in the communication line.
Replace the console finisher control PWB.
MAIN
SUB
F1
12
Content
Mail-bin stacker (AR-MS1) gate trouble
Detail
Gate operation abnormality
Cause
Gate lock
Mail-bin stacker control PWB trouble
Check and remedy
Use DIAG (SIM3-21) to check the transport gate operation.
80
Content
Mail-bin stacker (AR-MS1) power abnormality
Detail
The 24V power is not supplied to the Mail-bin stacker PWB.
Cause
Improper connection or disconnection of connector and harness
Mail-bin stacker control PWB trouble
Power unit (AR-DC1) trouble
Check and remedy
Use DIAG (SIM3-20) to check the sensor operation.
F1
03
Content
Console finisher (AR-FN7) paddle motor trouble
Detail
Paddle motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
06
Content
Console finisher (AR-FN7) slide motor trouble
Detail
Slide motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
10
Content
Console finisher (AR-FN7) stapler motor trouble
Detail
Stapler motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
11
Content
Console finisher (AR-FN7) bundle exit motor trouble
Detail
Bundle exit motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
15
Content
Console finisher (AR-FN7) lift motor trouble
Detail
Lift motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
MAIN
SUB
F2
00
Content
شارپ ar450-ar350 تونر control sensor abnormality
Detail
شارپ ar450-ar350 تونر control sensor output open
Cause
Connector harness trouble Connector disconnection
Check and remedy
Check connection of the شارپ ar450-ar350 تونر control sensor. Check connection of connector and harness to the main PWB.
Check for disconnection of harness.
02
Content
شارپ ar450-ar350 تونر supply abnormality
Detail
شارپ ar450-ar350 تونر control sensor output value becomes under-شارپ ar450-ar350 تونر too earlier.
Cause
Connector harness trouble
شارپ ar450-ar350 تونر control sensor trouble
The شارپ ar450-ar350 تونر cartridge seal is not removed
Check and remedy
Check connection of the connector in the شارپ ar450-ar350 تونر motor section.
Check connection of connector and harness to the main PWB.
Check for disconnection of harness.
شارپ ar450-ar350 تونر control sensor output check DIAG
( SIM 25-1)
Remove the شارپ ar450-ar350 تونر cartridge seal.
04
Content
Improper cartridge (life cycle error, etc.)
Detail
An improper process cartridge is inserted.
Cause
IC chip trouble
Improper cartridge
Check and remedy
Insert a proper cartridge.
05
Content
CRUM error
Detail
Communication with IC chip cannot be made.
Cause
IC chip trouble
Improper cartridge
Check and remedy
Insert a proper cartridge.
39
Content
Process thermistor trouble
Detail
Process thermistor open
Cause
Process thermistor trouble
Process thermistor harness disconnection
PCU PWB trouble
Check and remedy
Check connection of harness and connector of the process thermistor.
Check PCU PWB.
F3
12
Content
Machine no. 1 tray lift-up trouble
Detail
PED does not turn ON in the specified time. LUD does not turn ON in the specified time.
Cause
PED/LUD trouble
No. 1 tray lift-up trouble
Check connection of harness between the
PCVU PWB, lift-up unit, and paper feed unit.
Check and remedy
Check PED, LUD, and their harness and connectors.
Check the lift-up unit.
22
Content
Multi purpose tray lift-up trouble
Detail
MCPED does not turn ON in the specified time.
MCLUD does not turn ON in the specified time.
Cause
MCPED/MCLUD trouble
Multi purpose tray lift-up motor trouble
Harness disconnection f the PCU PWB, the lift-up unit, and the paper feed unit.
Check and remedy
Check MCPED, PCLUD, and their harness and connectors.
Check the lift-up unit.
MAIN
SUB
F1
33
Content
Console finisher (AR-FN7) punch (AR-PN1) side registration motor trouble
Detail
Punch side registration motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
34
Content
Console finisher (AR-FN7) punch (AR-PN1) motor trouble
Detail
Punch motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
35
Content
Console finisher (AR-FN7) punch (AR-PN1) side registration sensor trouble
Detail
Sensor input value abnormality
Cause
Sensor breakage
Harness disconnection
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-2) to check the sensor operation.
36
Content
Console finisher (AR-FN7) punch (AR-PN1) timing sensor trouble
Detail
Sensor input value abnormality
Cause
Sensor breakage
Harness disconnection
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-2) to check the sensor operation.
37
Content
Console finisher (AR-FN7) backup RAM trouble
Detail
Backup RAM contents are disturbed.
Cause
Console finisher control PWB trouble Malfunction by noise
Check and remedy
Replace the console finisher control PWB.
38
Content
Console finisher (AR-FN7) punch (AR-PN1) backup RAM trouble
Detail
Punch unit backup RAM contents are disturbed.
Cause
Punch control PWB trouble Malfunction by noise
Check and remedy
Replace the punch control PWB.
81
Content
Console finisher transport motor abnormality
Detail
Transport motor trouble
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
MAIN
SUB
H3
00···
HL1
(RT H1)
01···
HL2
( RT H2)
Content
Fusing section high temperature trouble
Detail
The fusing temperature exceeds 242°C. (An input voltage of 0.27V or above is detected.)
Cause
thermistor trouble
Control PWB trouble
Fusing section connector disconnection
AC power trouble
Check and remedy
Use DIAG (SIM5-2) to check the heater lamp Blinking operation.
If the heater lamp blinks normally:
Check the thermistor and its harness. Check the thermistor input circuit in the control PWB.
If the heater lamp keep lighting:
Check the AC PWB and the lamp control circuit in the control PWB.
Use DIAG (SIM14) to cancel the trouble
H4
00···
HL1
( RT H1)
01···
HL2
( RT H2)
Content
Fusing section low temperature trouble
Detail
•The set temperature is not reached within the specified time (normally 3 min) when warming up or resetting from pre-heating.
•Under the ready state.
(An input voltage of 1.21V or below is detected 5 times continuously.)
Cause
thermistor trouble Heater lamp trouble
Control PWB trouble
Thermostat trouble
AC power trouble
Interlock switch trouble
Check and remedy
Use DIAG (SIM5-2) to check the heater lamp Blinking operation.
If the heater lamp blinks normally:
Check the thermistor and its harness. Check the thermistor input circuit in the control PWB.
If the heater lamp does not light:
Check for heater lamp disconnection and thermostat disconnection. Check the interlock switch.
Check the AC PWB and the lamp control circuit in the control PWB.
Use DIAG (SIM14) to cancel the trouble.
H5
01
Content
5-time continuous POD1 not-reaching jam detection
Detail
5-time continuous POD1 not-reaching jam detection
Cause
A fusing section jam is not properly removed.
( Jam paper remains. )
POD1 sensor trouble, or harness disconnection
Improper installation of fusing unit
Check and remedy
Check jam paper in the fusing section.
( winding, etc. )
Check POD1 sensor harness, and check the fusing unit installation.
Use DIAG (SIM14) to cancel the trouble.
L1
00
Content
Scanner feed trouble
Details
Scanner feed is not completed within the specified time.
Cause
Scanner unit abnormality
Scanner wire disconnection
Check &
Remedy
Check scanning with SIM 1-1.
MAIN
SUB
L3
00
Content
Scanner return trouble
Details
Scanner return is not completed within the specified time.
Cause
Scanner unit abnormality Scanner wire disconnection
Check &
Remedy
Check scanning with SIM 1-1.
L4
01
Content
Main motor lock detection
Detail
The motor lock signal is detected for 1.5sec during rotation of the main motor.
Cause
main motor trouble
Check connection of harness between the PCU PWB and the main motor. Control circuit trouble
Check and remedy
Use DIAG (SIM25-1) to check the main motor operation.
Check harness and connector between the PCU PWB and the main motor.
02
Content
Drum motor lock detection
Detail
The motor lock signal is detected for 1.5sec during rotation of the drum motor.
Cause
Drum motor trouble
Improper connection of harness between the PCU PWB and the drum motor.
Control circuit trouble
Check and remedy
Use DIAG (SIM25-1) to check the drum motor operation.
Check harness and connector between the PCU PWB and the drum motor.
L6
10
Content
Polygon motor lock detection
Detail
It is judged that the polygon motor lock signal is not outputted.
Lock signal is checked in the interval of 10sec after starting the polygon motor, and it is judged that the polygon motor does not rotate normally.
Cause
The LSU connector or harness in the LSU is disconnected or broken. Polygon motor trouble
Check and remedy
Use DIAG (SIM61-1) to check the polygon motor operation.
Check connector and harness connection.
Replace LSU.
L8
01
Content
No fullwave signal
Detail
Full wave signal is not detected.
Cause
The PCU PWB connector or the power unit harness is disconnected or broken.
PCU PWB trouble
Power unit trouble
Check and remedy
Check connection of the harness and connector.
Replace PCU PWB.
Replace the power unit.
02
Content
Full wave signal width abnormality
Detail
It is judged as full wave signal frequency abnormality.
(When the detection cycle is judged as 69Hz or above or 42.5Hz or below)
Cause
The connector or harness of the PCU PWB and the power PWB is disconnected.
PCU PWB trouble Power unit trouble
Check and remedy
Check connection of the harness and connector.
Replace the PCU PWB.
Replace the power unit.
MAIN
SUB
U6
00
MAIN
SUB
F6
00
Content
Communication trouble (ICU detection) between ICU and FAX
Details
Communication establishment error/Fleming/ Parity/Protocol error
Cause
Slave unit PWB connector disconnection Harness abnormality between slave unit PWB and ICU PWB.
Slave unit PWB mother board connector pin breakage
Slave unit ROM abnormality/No ROM/ Reverse insertion of ROM/ROM pin breakable
Check &
Remedy
Check connector harness between slave unit PWB and ICU PWB.
Check grounding of machine.
Check slave unit PWB ROM.
01
Content
FAX expansion flash memory abnormality (ICU detection)
Details
Expansion flash memory with SRAM backup data is installed.
Cause
SRAM backup data is detected in expansion flash memory.
Expansion flash memory in which SRAM data are backed up with SIM 66-19 is installed.
Check &
Remedy
Restore backup data to SRAM with SIM 6620, and clear expansion flash memory with SIM 66-10. If data are unnecessary, clear expansion flash memory with SIM 6610.
04
Content
FAX modem operation abnormality
Details
FAX PWB modem chip operation abnormality
Cause
The boot test pin in the FAX PWB is shorted and normal operation is tried.
Modem chip operation abnormality in FAX
PWB
Check &
Remedy
Turn on the power again without shorting the boot test pin in the FAX PWB.
Replace FAX PWB.
F7
01
Content
FAX board EEPROM read/write error
Details
EEPROM access error (read/write)
Cause
EEPROM trouble
FAX PWB EEPROM access circuit trouble
Check &
Remedy
Replace FAX PWB.
H2
00···
HL1
(RT H1)
01···
HL2
( RT
H2)
Content
thermistor open
Fusing unit not installed
Detail
Thermistor is open.
(An input voltage of 2.92V or above is detected.)
Fusing unit not installed
Cause
Thermistor trouble
Control PWB trouble
Fusing section connector disconnection
AC power trouble
Fusing unit not installed
Check and remedy
Check harnesses and connectors from the thermistor to the control PWB.
Use DIAG (SIM14) to clear the self diag display.
Content
Desk/LCC communication trouble
Detail
Desk/LCC communication error
Communication cable test error after turning on the power or exiting DIAG.
Cause
Improper connection or disconnection of
connector and harness Desk control PWB trouble
Control PWB (PCU) trouble
Noise or interference
Check and remedy
Canceled by turning OFF/ON the power. Check connection of the harness and connector in the communication line.
01
Content
Desk/LCC No. 1 tray lift-up trouble
Detail
Desk/LCC No. 1 tray lift-up trouble
Cause
Sensor trouble
Desk control PWB trouble
Gear breakage
Lift-up motor trouble
Check and remedy
Use DIAG (SIM4-2) to check the lift-up sensor detection.
Use DIAG (SIM4-3) to check the lift-up motor operation.
02
Content
Desk No. 2 tray/LCC1 lift-up trouble
Detail
Desk No. 2 tray/LCC lift-up trouble
Cause
Sensor trouble
Desk control PWB trouble
Gear breakage
Lift-up motor trouble
Check and remedy
Use DIAG (SIM4-2) to check the lift-up sensor detection.
Use DIAG (SIM4-3) to check the lift-up motor operation.
03
Content
Desk No. 3 tray/LCC2 lift-up trouble
Detail
Desk no. 3 tray lift-up trouble
Cause
Sensor trouble
Desk control PWB trouble
Gear breakage
Lift-up motor trouble
Check and remedy
Use DIAG (SIM4-2) to check the lift-up sensor detection.
Use DIAG (SIM4-3) to check the lift-up motor operation.
10
Content
Desk/LCC transport motor trouble
Detail
Desk/LCC transport motor operation trouble
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Desk control PWB trouble
Check and remedy
Use DIAG (SIM4-3) to check the transport motor operation.
MAIN
SUB
MAIN
SUB
EE
EL
Content
Auto developer adjustment trouble (Over-شارپ ar450-ar350 تونر)
U2
00
Content
EEPROM read/write error (Controller)
Detail
EEPROM write error
Detail
The sample data is at 68 or below when auto developer adjustment is performed.
Cause
EEPROM trouble
EEPROM is not initialized.
Controller PWB EEPROM access circuit trouble
Cause
شارپ ar450-ar350 تونر concentration sensor trouble Charging voltage, developing voltage abnormality
Insufficient شارپ ar450-ar350 تونر concentration
Developing unit trouble
PCU PWB trouble
Check and remedy
Check that EEPROM is properly inserted. Save the counter/adjustment values with the DIAG simulation.
Use DIAG (SIM16) to cancel U2 trouble.
Replace the Controller PWB.
Check and remedy
Use DIAG (SIM25-2) to perform auto developer adjustment.
11
Content
Counter check sum error (Controller)
EU
Content
Auto developer adjustment trouble ( Under-شارپ ar450-ar350 تونر )
Detail
Counter data area check sum error
Cause
EEPROM trouble
Control circuit trouble by noise
Controller PWB EEPROM access circuit trouble
Detail
The sample data is of 168 or above when auto developer adjustment is performed.
Cause
Insufficient شارپ ar450-ar350 تونر concentration Charging voltage, developing voltage abnormality
Insufficient شارپ ar450-ar350 تونر concentration
Developing unit trouble
PCU PWB trouble
Check and remedy
Check that EEPROM is properly inserted. Save the counter/adjustment values with the DIAG simulation.
Use DIAG (SIM16) to cancel U2 trouble.
Replace the Controller PWB.
Check and remedy
Use DIAG (SIM25-2) to perform auto developer adjustment.
12
Content
Adjustment value check sum error ( Controller )
F9
02
Content
PRT Centro port check error
Detail
Adjustment data area check sum error
Detail
Controller Centro port trouble
Cause
EEPROM trouble
Control circuit trouble by noise
Controller PWB EEPROM access circuit trouble
Cause
Centro port trouble Controller PWB trouble
Check and remedy
Replace the Controller PWB.
Check and remedy
Check that EEPROM is properly inserted. Save the counter/adjustment values with the DIAG simulation.
Use DIAG (SIM16) to cancel U2 trouble.
Replace the Controller PWB.
03
Content
NIC port check error
Detail
NIC port check error
Cause
NIC port trouble
NIC PWB trouble
Controller PWB trouble
80
Content
EEPROM read/write error (Scanner)
Check and remedy
Replace the NIC PWB.
Replace the Controller PWB.
Details
Scanner EEPROM write error
Cause
EEPROM abnormality
EEPROM which is not initialized is installed.
Hang of control circuit due to noises
Scanner PWB EEPROM access circuit abnormality
U1
01
Content
FAX Battery abnormality
Detail
Backup SRAM battery voltage fall
Cause
Battery life
Battery circuit abnormality
Check &
Remedy
Check that EEPROM is set properly. Record counter/adjustment values with the simulation to protect the data from being deleted.
Cancel U2 trouble with SIM 16.
Replace scanner PWB.
Check and remedy
Check that the battery voltage is about 2.5V or above.
Check the battery circuit.
02
Content
RTC read abnormality
(common with FAX, on ICU PWB)
Details
The value read from RTC on ICU PWB is [EE]h (abnormal).
81
Content
Memory check sum error (Scanner)
Details
Scanner memory check sum error
Cause
RTC circuit abnormality
Battery voltage fall
Battery circuit abnormality
Cause
EEPROM trouble
Control circuit freeze by noises
Scanner PWB EEPROM access circuit trouble
Check &
Remedy
Set the time again with key operation, and check that time advances properly.
Check RTC circuit.
Check that battery voltage is about 2.5V or above.
Check battery circuit.
Check &
Remedy
Check that EEPROM is set properly. Record counter/adjustment values with the simulation to protect the data from being deleted.
Cancel U2 trouble with SIM 16.
Replace scanner PWB.
Error code
Content of error
CE-01
The print server card (AR-NC5J) is broken down or is not installed.
CE-02
The specified mail server or FTP server is not found.
CE-03
Communication with the specified server is interrupted during image transmission.
CE-04
The account name or the password for the FTP server is invalid.
CE-05
The directory of the FTP server is invalid.
CE-00
A communication error other than the above is generated, such as NIC cable disconnection
3. Network communication error
MAIN
SUB
U2
90
Content
EEPROM read/write error (PCU)
Detail
PCU EEPROM write error
Cause
EEPROM trouble
EEPROM is not initialized.
Hang of control circuit due to noises
PCU PWB EEPROM access circuit trouble
Check and remedy
Check that EEPROM is properly inserted. Save the counter/adjustment values with the DIAG simulation.
Use DIAG (SIM16) to cancel U2 trouble.
Replace the Controller PWB.
91
Content
Memory check sum error (PCU)
Detail
PCU memory check sum error
Cause
EEPROM trouble
EEPROM is not initialized.
PCU PWB EEPROM access circuit trouble Uninitialized EEPROM installed.
Check and remedy
Check that EEPROM is properly inserted. Save the counter/adjustment values with the DIAG simulation.
Use DIAG (SIM16) to cancel U2 trouble.
Replace the Controller PWB.
U7
00
Content
RIC communication trouble
Detail
RIC communication trouble
Communication cable test error after turning on the power or exiting DIAG.
Cause
Disconnection of connector and harness
RTC control PWB trouble
Control PWB (Controller) trouble
Noise or interference
Check and remedy
Canceled by turning OFF/ON the power. Check connector and harness in the communication line.
PF
00
Content
RIC copy inhibit signal is received.
Detail
Copy inhibit command from RIM (host) is received.
Cause
Judged by the host.
Check and remedy
Inform to the host.
•Error code table
Trouble codes
Contents
Remark
Trouble detection
F1
03
Console finisher paddle motor trouble
With Console Finisher installed
PCU
06
Console finisher slide motor trouble
With Console Finisher installed
PCU
10
Console finisher stapler motor trouble
With Console Finisher installed
PCU
11
Console finisher bundle exit motor trouble
With Console Finisher installed
PCU
15
Console finisher lift motor trouble
With Console Finisher installed
PCU
19
Console finisher alignment motor trouble FRONT
With Console Finisher installed
PCU
20
Console finisher alignment motor trouble
With Console Finisher installed
PCU
30
Console finisher communication trouble
With Console Finisher installed
PCU
31
Console finisher fold sensor trouble
With Console Finisher installed
PCU
32
Console finisher punch unit communication trouble
With Console Finisher installed
PCU
33
Console finisher punch side register motor trouble
With Console Finisher installed
PCU
34
Console finisher punch motor trouble
With Console Finisher installed
PCU
35
Console finisher punch side register sensor trouble
With Console Finisher installed
PCU
36
Console finisher punch timing sensor trouble
With Console Finisher installed
PCU
37
Console finisher backup RAM trouble
With Console Finisher installed
PCU
38
Console finisher punch backup RAM trouble
With Console Finisher installed
PCU
81
Console finisher transport motor trouble
With Console Finisher installed
PCU
F2
00
شارپ ar450-ar350 تونر concentration sensor open
PCU
02
شارپ ar450-ar350 تونر supply abnormality
PCU
04
Improper cartridge
(Destination error, life cycle error)
PCU
05
CRUM error
PCU
39
Process thermistor breakdown
PCU
F3
12
Tray 1 lift-p trouble
PCU
22
Tray 2 lift-up trouble (Multi-purpose tray)
Multi-purpose tray
PCU
1.
Trouble codes list
Trouble codes
Contents
Remark
Trouble detection
F6
00
FAX board communication trouble
When the Fax board is installed
ICU
01
FAX expansion Flash Rom abnormality
When the Fax board is installed
ICU
04
FAX MODEM operation abnormality
When the Fax board is installed
FAX
F7
01
FAX board EEPROM read/write error
When the Fax board is installed
FAX
H2
00
Thermistor open (HL1)
PCU
01
Thermistor open (HL2)
PCU
H3
00
Heat roller high temperature detection (HL1)
PCU
01
Heat roller high temperature detection (HL2)
PCU
H4
00
Heat roller low temperature detection (HL1)
PCU
01
Heat roller low temperature detection (HL2)
PCU
H5
01
5-time continuous POD1 not-reaching JAM detection
PCU
L1
00
Scanner feed trouble
When the scanner is installed
SCANNER
L3
00
Scanner return trouble
When the scanner is installed
SCANNER
L4
01
main motor lock detection
PCU
02
Drum motor lock detection
PCU
L6
10
Polygon motor lock detection
PCU
L8
01
No full-wave signal
PCU
02
Full-wave signal width abnormality
PCU
U6
00
Desk/LCC communication trouble
With Paper feed desk installed
PCU
01
Desk/LCC1CS lift-up trouble
(Multi-purpose tray)
With Paper feed desk installed
PCU
02
Desk2 CS lift-up trouble/LCC1 lift-up trouble
With Paper feed desk installed
PCU
03
Desk3 CS lift-up trouble/LCC2 lift-up trouble
With Paper feed desk installed
PCU
10
Desk/LCC transport motor trouble
With Paper feed desk installed
PCU
EE
EL
Auto developer adjustment trouble (Over-شارپ ar450-ar350 تونر)
Only during
DIAG
PCU
EU
Auto developer adjustment trouble (Under-شارپ ar450-ar350 تونر)
Only during
DIAG
PCU
F9
02
Centro port check error
Controller
03
NIC port check error
Controller
U1
01
FAX Battery abnormality
With FAX board installed
Controller
02
RTC read abnormality (common with FAX, on ICU PWB)
When the Fax board is installed
ICU
Trouble codes
Contents
Remark
Trouble detection
U2
00
EEPROM read/write error ( Controller )
Controller
11
Counter check sum error ( Controller EEPROM )
Controller
12
Adjustment value check sum error (Controller EEPROM)
Controller
80
Scanner section EEPROM read/write error
When the scanner is installed
SCANNER
81
Scanner section memory sum check error
When the scanner is installed
SCANNER
90
PCU section EEPROM read/ write error
PCU
91
PCU section memory sum check error
PCU
U7
00
PC/MODEM communication error
Controller
PF
--
RIC copy inhibit command reception
Controller
CH
--
Door open (CH ON)
PCU
00
No developer cartridge
PCU
01
No شارپ ar450-ar350 تونر cartridge
PCU
--
--
Auditor not ready
Controller
PC
--
Personal counter not installed
Controller
MAIN
SUB
C1
00
Content
MC trouble
Detail
Main charger output abnormality
( Output open )
Trouble signal is outputted from the high voltage transformer.
Cause
The main charger is not installed properly.
The main charger is not assembled properly. Disconnection of connector of high voltage transformer.
High voltage harness disconnection or breakage.
Check and remedy
Use the diag mode or DIAG to check the main charger output.
Check for disconnection of the main charger.
Replace the high voltage unit.
E6
10
Content
CIS shading trouble (Black correction)
Details
The CIS black scan level is abnormal when the lamp is off.
Cause
Abnormal harness installation to CIS unit
CIS unit abnormality
Scanner PWB abnormality
Check &
Remedy
Check CIS unit harness.
Check CIS unit.
Check scanner PWB.
2.
Details of trouble codes
MAIN
SUB
E6
11
Content
CSI shading trouble (White correction)
Details
The CIS white reference plate scan level is abnormal when the lamp is on.
Cause
Abnormal harness installation to CIS unit Dirt on the white reference plate.
CIS lighting error
CIS unit installation trouble
CIS unit abnormality
Scanner PWB abnormality
Check &
Remedy
Clean the white reference plate.
Check CIS light quantity (SIM 5-3) and lighting.
Check CIS unit harness.
Check scanner PWB.
14
Content
CIS communication trouble
Details
Communication trouble (clock sync) between scanner PWB and CIS-ASIC
Cause
Abnormal harness installation to CIS unit
CIS unit abnormality
Scanner PWB abnormality
Check &
Remedy
Check CIS unit harness.
Check CIS unit.
Check scanner PWB.
E7
02
Content
Laser trouble
Detail
BD signal from LSU is kept OFF, or ON.
Cause
The connector of LSU or the harness in LSU is disconnected or broken.
The polygon motor does not rotate normally. The laser home position sensor in LSU is shifted.
The proper voltage is not supplied to the power line for laser.
Laser emitting diode trouble
PCU PWB trouble
Controller PWB trouble
Check and remedy
Check for disconnection of the LSU connector.
Use DIAG (SIM 61-1) to check LSU operation.
Check that the polygon motor rotates normally or not.
Check light emission of laser emitting diode.
Replace the LSU unit.
Replace the PCU PWB.
Replace the Controller PWB.
03
Content
HDD trouble
Detail
HDD does not operate properly in the machine with HDD installed.
Cause
HDD is not installed properly to the Controller
PWB.
HDD does not operate properly in the Controller PWB.
Controller PWB trouble
Check and remedy
Check installation of HDD to the Controller
PWB.
Check connection of the harness of HDD to the Controller PWB.
Use DIAG (SIM 62-2, -3) to check read/write of HDD.
Replace HDD.
Replace Controller PWB.
MAIN
SUB
E7
06
Content
Decode error trouble
Detail
A decode error occurs during making of an image.
Cause
Data error during input from PCI to PM.
PM trouble
Data error during image compression/ transfer.
Controller PWB abnormality
Check and remedy
Check insertion of the PWB. (PCI bus) If the error occurred in a FAX job, check installation of the FAX PWB.
For the other cases, check the Controller PWB.
Replace the Controller PWB.
10
Content
Shading trouble (Black correction)
Details
CCD black scan level abnormality when the copy lamp is off.
Cause
Abnormal installation of flat cable to CCD unit.
CCD unit abnormality
Scanner PWB abnormality
Check &
Remedy
Check installation of CCD unit flat cable.
Check CCD unit.
Check scanner PWB.
11
Content
Shading trouble (White correction)
Details
CCD white reference plate scan level abnormality when the copy lamp is ON.
Cause
Abnormal installation of flat cable to CCD unit.
Dirt on mirror, lens, white reference plate
Copy lamp lighting abnormality
Abnormal installation of CCD unit
CCD unit abnormality
Scanner PWB abnormality
Check &
Remedy
Clean mirror, lens, and white reference plate. Check copy lamp light quantity (SIM 5-3) and lighting.
Check CCD unit.
Check scanner PWB.
14
Content
CCD communication trouble
Details
Communication trouble (clock sync) between scanner PWB and CCD-ASIC
Cause
Abnormal installation of harness to CCD unit
CCD unit abnormality
Scanner PWB abnormality
Check &
Remedy
Check CCD unit harness.
Check CCD unit.
Check scanner PWB.
50
Content
LSU connection trouble
Detail
An LSU which does not conform to the machine is installed.
Cause
PCU PWB trouble LSU trouble
Check and remedy
Check LSU PWB. Check PCU PWB.
Check connection of the connector and the harness between PCU and LSU.
MAIN
SUB
MAIN
SUB
E7
80
Content
Communication trouble (ICU detection) between ICU and scanner
F1
19
Content
Finisher (AR-FN6) front alignment motor trouble
Details
Communication establishment error/Fleming/ Parity/Protocol error
Detail
Front alignment motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Cause
Defective connection of slave unit PWB connector
Defective harness between slave unit PWB and ICU PWB
Slave unit PWB mother board connector pin breakage
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
20
Content
Finisher (AR-FN6) rear alignment motor trouble
Check &
Remedy
Check connector and harness of slave unit PWB and ICU PWB.
Check grounding of machine.
Detail
Rear alignment motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
90
Content
PCU communication trouble
Details
Cause
Check &
Remedy
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
F1
00
Content
Finisher (AR-FN6) communication trouble
80
Content
Finisher (AR-FN6) power abnormality
Detail
Communication cable test error after turning on the power or exiting from DIAG. Communication error with the finisher
Detail
The 24V power is not supplied to the finisher PWB.
Cause
Improper connection or disconnection of
connector and harness
Finisher control PWB trouble
Power unit trouble
Cause
Improper connection or disconnection of connectors and harness between the machine and the finisher. Finisher control PWB trouble
Control PWB (PCU) trouble
Malfunction by noises
Check and remedy
Use DIAG (SIM3-2) to check the sensor.
87
Content
Finisher (AR-FN6) staple rotation motor trouble
Check and remedy
Canceled by turning OFF/ON the power. Check connectors and harness in the communication line.
Replace the finisher control PWB or PCU
PWB.
Detail
Front staple rotation motor trouble
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Finisher control PWB trouble
08
Content
Finisher (AR-FN6) staple shift motor trouble
Detail
Staple motor drive trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Finisher control PWB trouble
F1
00
Content
Mail-bin stacker (AR-MS1) communication trouble
Detail
Communication cable test error after turning on the power or exiting from DIAG. Communication error with the Mail-bin stacker.
Check and remedy
Use DIAG (SIM3-3) to check operations of the staple motor.
10
Content
Finisher (AR-FN6) stapler motor trouble
Detail
Stapler motor operation abnormality
Cause
Improper connection or disconnection of connector and harness between the machine and the Mail-bin stacker.
Mail-bin stacker control PWB trouble
Control PWB (PCU) trouble
Malfunction by noises
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
Check and remedy
Canceled by turning OFF/ON the power. Check harness and connector in the communication line.
Replace the Mail-bin stacker PWB or PCU
PWB.
11
Content
Finisher (AR-FN6) bundle exit motor trouble
Detail
Bundle exit motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
02
Content
Mail-bin stacker (AR-MS1) transport motor abnormality
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
Detail
Transport motor trouble
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Mail-bin stacker control PWB trouble
15
Content
Finisher (AR-FN6) lift motor trouble
Detail
Lift motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-21) to check the transport motor operation.
MAIN
SUB
F1
19
Content
Console finisher (AR-FN7) front alignment motor trouble
Detail
Front alignment motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
20
Content
Console finisher (AR-FN7) rear alignment motor trouble
Detail
Rear alignment motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
30
Content
Console finisher (AR-FN7) communication trouble
Detail
Communication cable test error after turning on the power or exiting from DIAG. Communication error with the console finisher
Cause
Improper connection or disconnection of connector and harness between the machine and the console finisher.
Console finisher control PWB trouble
Control PWB (PCU) trouble
Malfunction by noises
Check and remedy
Canceled by turning OFF/ON the power. Check connectors and harness in the communication line.
Replace the console finisher control PWB or PCU PWB.
31
Content
Console finisher (AR-FN7) fold sensor trouble
Detail
Sensor input value abnormality
Cause
Sensor breakage harness breakage
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-2) to check the sensor operation.
32
Content
Communication trouble between the console finisher (AR-FN7) and the punch unit (AR-PN1).
Detail
Communication err between the console finisher and the punch unit.
Cause
Improper connection or disconnection of connector and harness between the console finisher and the punch unit.
Console finisher control PWB trouble
Control PWB (PCU) trouble
Malfunction by noise
Check and remedy
Canceled by turning OFF/ON the power. Check connectors and harness in the communication line.
Replace the console finisher control PWB.
MAIN
SUB
F1
12
Content
Mail-bin stacker (AR-MS1) gate trouble
Detail
Gate operation abnormality
Cause
Gate lock
Mail-bin stacker control PWB trouble
Check and remedy
Use DIAG (SIM3-21) to check the transport gate operation.
80
Content
Mail-bin stacker (AR-MS1) power abnormality
Detail
The 24V power is not supplied to the Mail-bin stacker PWB.
Cause
Improper connection or disconnection of connector and harness
Mail-bin stacker control PWB trouble
Power unit (AR-DC1) trouble
Check and remedy
Use DIAG (SIM3-20) to check the sensor operation.
F1
03
Content
Console finisher (AR-FN7) paddle motor trouble
Detail
Paddle motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
06
Content
Console finisher (AR-FN7) slide motor trouble
Detail
Slide motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
10
Content
Console finisher (AR-FN7) stapler motor trouble
Detail
Stapler motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
11
Content
Console finisher (AR-FN7) bundle exit motor trouble
Detail
Bundle exit motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
15
Content
Console finisher (AR-FN7) lift motor trouble
Detail
Lift motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
MAIN
SUB
F2
00
Content
شارپ ar450-ar350 تونر control sensor abnormality
Detail
شارپ ar450-ar350 تونر control sensor output open
Cause
Connector harness trouble Connector disconnection
Check and remedy
Check connection of the شارپ ar450-ar350 تونر control sensor. Check connection of connector and harness to the main PWB.
Check for disconnection of harness.
02
Content
شارپ ar450-ar350 تونر supply abnormality
Detail
شارپ ar450-ar350 تونر control sensor output value becomes under-شارپ ar450-ar350 تونر too earlier.
Cause
Connector harness trouble
شارپ ar450-ar350 تونر control sensor trouble
The شارپ ar450-ar350 تونر cartridge seal is not removed
Check and remedy
Check connection of the connector in the شارپ ar450-ar350 تونر motor section.
Check connection of connector and harness to the main PWB.
Check for disconnection of harness.
شارپ ar450-ar350 تونر control sensor output check DIAG
( SIM 25-1)
Remove the شارپ ar450-ar350 تونر cartridge seal.
04
Content
Improper cartridge (life cycle error, etc.)
Detail
An improper process cartridge is inserted.
Cause
IC chip trouble
Improper cartridge
Check and remedy
Insert a proper cartridge.
05
Content
CRUM error
Detail
Communication with IC chip cannot be made.
Cause
IC chip trouble
Improper cartridge
Check and remedy
Insert a proper cartridge.
39
Content
Process thermistor trouble
Detail
Process thermistor open
Cause
Process thermistor trouble
Process thermistor harness disconnection
PCU PWB trouble
Check and remedy
Check connection of harness and connector of the process thermistor.
Check PCU PWB.
F3
12
Content
Machine no. 1 tray lift-up trouble
Detail
PED does not turn ON in the specified time. LUD does not turn ON in the specified time.
Cause
PED/LUD trouble
No. 1 tray lift-up trouble
Check connection of harness between the
PCVU PWB, lift-up unit, and paper feed unit.
Check and remedy
Check PED, LUD, and their harness and connectors.
Check the lift-up unit.
22
Content
Multi purpose tray lift-up trouble
Detail
MCPED does not turn ON in the specified time.
MCLUD does not turn ON in the specified time.
Cause
MCPED/MCLUD trouble
Multi purpose tray lift-up motor trouble
Harness disconnection f the PCU PWB, the lift-up unit, and the paper feed unit.
Check and remedy
Check MCPED, PCLUD, and their harness and connectors.
Check the lift-up unit.
MAIN
SUB
F1
33
Content
Console finisher (AR-FN7) punch (AR-PN1) side registration motor trouble
Detail
Punch side registration motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
34
Content
Console finisher (AR-FN7) punch (AR-PN1) motor trouble
Detail
Punch motor operation abnormality
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
35
Content
Console finisher (AR-FN7) punch (AR-PN1) side registration sensor trouble
Detail
Sensor input value abnormality
Cause
Sensor breakage
Harness disconnection
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-2) to check the sensor operation.
36
Content
Console finisher (AR-FN7) punch (AR-PN1) timing sensor trouble
Detail
Sensor input value abnormality
Cause
Sensor breakage
Harness disconnection
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-2) to check the sensor operation.
37
Content
Console finisher (AR-FN7) backup RAM trouble
Detail
Backup RAM contents are disturbed.
Cause
Console finisher control PWB trouble Malfunction by noise
Check and remedy
Replace the console finisher control PWB.
38
Content
Console finisher (AR-FN7) punch (AR-PN1) backup RAM trouble
Detail
Punch unit backup RAM contents are disturbed.
Cause
Punch control PWB trouble Malfunction by noise
Check and remedy
Replace the punch control PWB.
81
Content
Console finisher transport motor abnormality
Detail
Transport motor trouble
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Console finisher control PWB trouble
Check and remedy
Use DIAG (SIM3-3) to check the motor operation.
MAIN
SUB
H3
00···
HL1
(RT H1)
01···
HL2
( RT H2)
Content
Fusing section high temperature trouble
Detail
The fusing temperature exceeds 242°C. (An input voltage of 0.27V or above is detected.)
Cause
thermistor trouble
Control PWB trouble
Fusing section connector disconnection
AC power trouble
Check and remedy
Use DIAG (SIM5-2) to check the heater lamp Blinking operation.
If the heater lamp blinks normally:
Check the thermistor and its harness. Check the thermistor input circuit in the control PWB.
If the heater lamp keep lighting:
Check the AC PWB and the lamp control circuit in the control PWB.
Use DIAG (SIM14) to cancel the trouble
H4
00···
HL1
( RT H1)
01···
HL2
( RT H2)
Content
Fusing section low temperature trouble
Detail
•The set temperature is not reached within the specified time (normally 3 min) when warming up or resetting from pre-heating.
•Under the ready state.
(An input voltage of 1.21V or below is detected 5 times continuously.)
Cause
thermistor trouble Heater lamp trouble
Control PWB trouble
Thermostat trouble
AC power trouble
Interlock switch trouble
Check and remedy
Use DIAG (SIM5-2) to check the heater lamp Blinking operation.
If the heater lamp blinks normally:
Check the thermistor and its harness. Check the thermistor input circuit in the control PWB.
If the heater lamp does not light:
Check for heater lamp disconnection and thermostat disconnection. Check the interlock switch.
Check the AC PWB and the lamp control circuit in the control PWB.
Use DIAG (SIM14) to cancel the trouble.
H5
01
Content
5-time continuous POD1 not-reaching jam detection
Detail
5-time continuous POD1 not-reaching jam detection
Cause
A fusing section jam is not properly removed.
( Jam paper remains. )
POD1 sensor trouble, or harness disconnection
Improper installation of fusing unit
Check and remedy
Check jam paper in the fusing section.
( winding, etc. )
Check POD1 sensor harness, and check the fusing unit installation.
Use DIAG (SIM14) to cancel the trouble.
L1
00
Content
Scanner feed trouble
Details
Scanner feed is not completed within the specified time.
Cause
Scanner unit abnormality
Scanner wire disconnection
Check &
Remedy
Check scanning with SIM 1-1.
MAIN
SUB
L3
00
Content
Scanner return trouble
Details
Scanner return is not completed within the specified time.
Cause
Scanner unit abnormality Scanner wire disconnection
Check &
Remedy
Check scanning with SIM 1-1.
L4
01
Content
Main motor lock detection
Detail
The motor lock signal is detected for 1.5sec during rotation of the main motor.
Cause
main motor trouble
Check connection of harness between the PCU PWB and the main motor. Control circuit trouble
Check and remedy
Use DIAG (SIM25-1) to check the main motor operation.
Check harness and connector between the PCU PWB and the main motor.
02
Content
Drum motor lock detection
Detail
The motor lock signal is detected for 1.5sec during rotation of the drum motor.
Cause
Drum motor trouble
Improper connection of harness between the PCU PWB and the drum motor.
Control circuit trouble
Check and remedy
Use DIAG (SIM25-1) to check the drum motor operation.
Check harness and connector between the PCU PWB and the drum motor.
L6
10
Content
Polygon motor lock detection
Detail
It is judged that the polygon motor lock signal is not outputted.
Lock signal is checked in the interval of 10sec after starting the polygon motor, and it is judged that the polygon motor does not rotate normally.
Cause
The LSU connector or harness in the LSU is disconnected or broken. Polygon motor trouble
Check and remedy
Use DIAG (SIM61-1) to check the polygon motor operation.
Check connector and harness connection.
Replace LSU.
L8
01
Content
No fullwave signal
Detail
Full wave signal is not detected.
Cause
The PCU PWB connector or the power unit harness is disconnected or broken.
PCU PWB trouble
Power unit trouble
Check and remedy
Check connection of the harness and connector.
Replace PCU PWB.
Replace the power unit.
02
Content
Full wave signal width abnormality
Detail
It is judged as full wave signal frequency abnormality.
(When the detection cycle is judged as 69Hz or above or 42.5Hz or below)
Cause
The connector or harness of the PCU PWB and the power PWB is disconnected.
PCU PWB trouble Power unit trouble
Check and remedy
Check connection of the harness and connector.
Replace the PCU PWB.
Replace the power unit.
MAIN
SUB
U6
00
MAIN
SUB
F6
00
Content
Communication trouble (ICU detection) between ICU and FAX
Details
Communication establishment error/Fleming/ Parity/Protocol error
Cause
Slave unit PWB connector disconnection Harness abnormality between slave unit PWB and ICU PWB.
Slave unit PWB mother board connector pin breakage
Slave unit ROM abnormality/No ROM/ Reverse insertion of ROM/ROM pin breakable
Check &
Remedy
Check connector harness between slave unit PWB and ICU PWB.
Check grounding of machine.
Check slave unit PWB ROM.
01
Content
FAX expansion flash memory abnormality (ICU detection)
Details
Expansion flash memory with SRAM backup data is installed.
Cause
SRAM backup data is detected in expansion flash memory.
Expansion flash memory in which SRAM data are backed up with SIM 66-19 is installed.
Check &
Remedy
Restore backup data to SRAM with SIM 6620, and clear expansion flash memory with SIM 66-10. If data are unnecessary, clear expansion flash memory with SIM 6610.
04
Content
FAX modem operation abnormality
Details
FAX PWB modem chip operation abnormality
Cause
The boot test pin in the FAX PWB is shorted and normal operation is tried.
Modem chip operation abnormality in FAX
PWB
Check &
Remedy
Turn on the power again without shorting the boot test pin in the FAX PWB.
Replace FAX PWB.
F7
01
Content
FAX board EEPROM read/write error
Details
EEPROM access error (read/write)
Cause
EEPROM trouble
FAX PWB EEPROM access circuit trouble
Check &
Remedy
Replace FAX PWB.
H2
00···
HL1
(RT H1)
01···
HL2
( RT
H2)
Content
thermistor open
Fusing unit not installed
Detail
Thermistor is open.
(An input voltage of 2.92V or above is detected.)
Fusing unit not installed
Cause
Thermistor trouble
Control PWB trouble
Fusing section connector disconnection
AC power trouble
Fusing unit not installed
Check and remedy
Check harnesses and connectors from the thermistor to the control PWB.
Use DIAG (SIM14) to clear the self diag display.
Content
Desk/LCC communication trouble
Detail
Desk/LCC communication error
Communication cable test error after turning on the power or exiting DIAG.
Cause
Improper connection or disconnection of
connector and harness Desk control PWB trouble
Control PWB (PCU) trouble
Noise or interference
Check and remedy
Canceled by turning OFF/ON the power. Check connection of the harness and connector in the communication line.
01
Content
Desk/LCC No. 1 tray lift-up trouble
Detail
Desk/LCC No. 1 tray lift-up trouble
Cause
Sensor trouble
Desk control PWB trouble
Gear breakage
Lift-up motor trouble
Check and remedy
Use DIAG (SIM4-2) to check the lift-up sensor detection.
Use DIAG (SIM4-3) to check the lift-up motor operation.
02
Content
Desk No. 2 tray/LCC1 lift-up trouble
Detail
Desk No. 2 tray/LCC lift-up trouble
Cause
Sensor trouble
Desk control PWB trouble
Gear breakage
Lift-up motor trouble
Check and remedy
Use DIAG (SIM4-2) to check the lift-up sensor detection.
Use DIAG (SIM4-3) to check the lift-up motor operation.
03
Content
Desk No. 3 tray/LCC2 lift-up trouble
Detail
Desk no. 3 tray lift-up trouble
Cause
Sensor trouble
Desk control PWB trouble
Gear breakage
Lift-up motor trouble
Check and remedy
Use DIAG (SIM4-2) to check the lift-up sensor detection.
Use DIAG (SIM4-3) to check the lift-up motor operation.
10
Content
Desk/LCC transport motor trouble
Detail
Desk/LCC transport motor operation trouble
Cause
Motor lock
Motor rpm abnormality
Overcurrent to the motor
Desk control PWB trouble
Check and remedy
Use DIAG (SIM4-3) to check the transport motor operation.
MAIN
SUB
MAIN
SUB
EE
EL
Content
Auto developer adjustment trouble (Over-شارپ ar450-ar350 تونر)
U2
00
Content
EEPROM read/write error (Controller)
Detail
EEPROM write error
Detail
The sample data is at 68 or below when auto developer adjustment is performed.
Cause
EEPROM trouble
EEPROM is not initialized.
Controller PWB EEPROM access circuit trouble
Cause
شارپ ar450-ar350 تونر concentration sensor trouble Charging voltage, developing voltage abnormality
Insufficient شارپ ar450-ar350 تونر concentration
Developing unit trouble
PCU PWB trouble
Check and remedy
Check that EEPROM is properly inserted. Save the counter/adjustment values with the DIAG simulation.
Use DIAG (SIM16) to cancel U2 trouble.
Replace the Controller PWB.
Check and remedy
Use DIAG (SIM25-2) to perform auto developer adjustment.
11
Content
Counter check sum error (Controller)
EU
Content
Auto developer adjustment trouble ( Under-شارپ ar450-ar350 تونر )
Detail
Counter data area check sum error
Cause
EEPROM trouble
Control circuit trouble by noise
Controller PWB EEPROM access circuit trouble
Detail
The sample data is of 168 or above when auto developer adjustment is performed.
Cause
Insufficient شارپ ar450-ar350 تونر concentration Charging voltage, developing voltage abnormality
Insufficient شارپ ar450-ar350 تونر concentration
Developing unit trouble
PCU PWB trouble
Check and remedy
Check that EEPROM is properly inserted. Save the counter/adjustment values with the DIAG simulation.
Use DIAG (SIM16) to cancel U2 trouble.
Replace the Controller PWB.
Check and remedy
Use DIAG (SIM25-2) to perform auto developer adjustment.
12
Content
Adjustment value check sum error ( Controller )
F9
02
Content
PRT Centro port check error
Detail
Adjustment data area check sum error
Detail
Controller Centro port trouble
Cause
EEPROM trouble
Control circuit trouble by noise
Controller PWB EEPROM access circuit trouble
Cause
Centro port trouble Controller PWB trouble
Check and remedy
Replace the Controller PWB.
Check and remedy
Check that EEPROM is properly inserted. Save the counter/adjustment values with the DIAG simulation.
Use DIAG (SIM16) to cancel U2 trouble.
Replace the Controller PWB.
03
Content
NIC port check error
Detail
NIC port check error
Cause
NIC port trouble
NIC PWB trouble
Controller PWB trouble
80
Content
EEPROM read/write error (Scanner)
Check and remedy
Replace the NIC PWB.
Replace the Controller PWB.
Details
Scanner EEPROM write error
Cause
EEPROM abnormality
EEPROM which is not initialized is installed.
Hang of control circuit due to noises
Scanner PWB EEPROM access circuit abnormality
U1
01
Content
FAX Battery abnormality
Detail
Backup SRAM battery voltage fall
Cause
Battery life
Battery circuit abnormality
Check &
Remedy
Check that EEPROM is set properly. Record counter/adjustment values with the simulation to protect the data from being deleted.
Cancel U2 trouble with SIM 16.
Replace scanner PWB.
Check and remedy
Check that the battery voltage is about 2.5V or above.
Check the battery circuit.
02
Content
RTC read abnormality
(common with FAX, on ICU PWB)
Details
The value read from RTC on ICU PWB is [EE]h (abnormal).
81
Content
Memory check sum error (Scanner)
Details
Scanner memory check sum error
Cause
RTC circuit abnormality
Battery voltage fall
Battery circuit abnormality
Cause
EEPROM trouble
Control circuit freeze by noises
Scanner PWB EEPROM access circuit trouble
Check &
Remedy
Set the time again with key operation, and check that time advances properly.
Check RTC circuit.
Check that battery voltage is about 2.5V or above.
Check battery circuit.
Check &
Remedy
Check that EEPROM is set properly. Record counter/adjustment values with the simulation to protect the data from being deleted.
Cancel U2 trouble with SIM 16.
Replace scanner PWB.
Error code
Content of error
CE-01
The print server card (AR-NC5J) is broken down or is not installed.
CE-02
The specified mail server or FTP server is not found.
CE-03
Communication with the specified server is interrupted during image transmission.
CE-04
The account name or the password for the FTP server is invalid.
CE-05
The directory of the FTP server is invalid.
CE-00
A communication error other than the above is generated, such as NIC cable disconnection
3. Network communication error
MAIN
SUB
U2
90
Content
EEPROM read/write error (PCU)
Detail
PCU EEPROM write error
Cause
EEPROM trouble
EEPROM is not initialized.
Hang of control circuit due to noises
PCU PWB EEPROM access circuit trouble
Check and remedy
Check that EEPROM is properly inserted. Save the counter/adjustment values with the DIAG simulation.
Use DIAG (SIM16) to cancel U2 trouble.
Replace the Controller PWB.
91
Content
Memory check sum error (PCU)
Detail
PCU memory check sum error
Cause
EEPROM trouble
EEPROM is not initialized.
PCU PWB EEPROM access circuit trouble Uninitialized EEPROM installed.
Check and remedy
Check that EEPROM is properly inserted. Save the counter/adjustment values with the DIAG simulation.
Use DIAG (SIM16) to cancel U2 trouble.
Replace the Controller PWB.
U7
00
Content
RIC communication trouble
Detail
RIC communication trouble
Communication cable test error after turning on the power or exiting DIAG.
Cause
Disconnection of connector and harness
RTC control PWB trouble
Control PWB (Controller) trouble
Noise or interference
Check and remedy
Canceled by turning OFF/ON the power. Check connector and harness in the communication line.
PF
00
Content
RIC copy inhibit signal is received.
Detail
Copy inhibit command from RIM (host) is received.
Cause
Judged by the host.
Check and remedy
Inform to the host.
•Error code table